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Retailers Ad UPS Pick-Up Spots to Thousands of Stores



As global retail giants continue to battle over who’s able to provide the fastest deliveries, a new wave of consumer accessibility is on the rise.

US retailers are beginning to join forces with delivery services. Recently, CVS and Michaels announced their plans to incorporate UPS Pick-Up Spots in thousands of store locations across the country. This unexpected partnership has some great benefits for all parties involved; including consumers, brands, and shipping companies.

Let’s look at some motivators that are encouraging this powerful union, and how it’s spearheading the retail scene.

Offering Consumers Greater Access

It’s 2019 and access is everything. Brands who want to be on top of the game need to step up their customer experience. In efforts to optimize productivity, CVS’ installation of UPS Pick-Up and Drop-Off locations is an ingenious method of providing their shoppers with greater access.

The collaboration is expected to bring shipping points to more than 6,000 locations of one of the country’s most popular retail chains. This provides customers with diverse options for package delivery, pick-up, and more.

This wave of expansion will bring UPS’ number of Access Points to a whopping 15,000 locations. Not only will this boost business for both companies, but it will also enhance the customer experience by providing increased ease and accessibility.

Strengthening the Omnichannel Position

The move towards uniting retailers and delivery platforms is taking omnichannel to a whole new level. In their official press release, Executive Vice President of CVS Health and President of CVS Pharmacy said:

“We will continue to bring our customers new omnichannel services and experiences that redefine convenience and make it easier to meet the demands of their increasingly busy lives… Adding UPS Access Point locations at CVS Pharmacy locations offers added convenience in local communities throughout the country for shipping and safely receiving packages.”

Matthew Rubin, the Senior Vice President of Business Development and Growth for Michaels Stores, also commented on the craft company’s increased omnichannel capacities resulting from the partnership with UPS:

“At Michaels, we are continuously exploring new ways and partners to make the omnichannel shopping experience easier and more convenient for our customers. As we focus our efforts on incorporating innovation into our stores, this latest enhancement will provide our customers with a practical and efficient solution to support their shipping needs.”

Convenience, Ease, and Availability

All in all, the collaborative efforts of retailers and shipping services are revamping the relationship between brick-and-mortar and e-commerce.

By providing online shoppers with in-store pick-up options at a nearby location, the delivery process gets streamlined. Users no longer have to sit around and wait on deliveries - they can take matters into their own hands and stop by retail locations at their convenience.

Vice-versa, having a stream of customers visiting physical stores to pick up their packages floods business back towards brick-and-mortar. It’s a win-win strategy that’s fueling sales for these forward-thinking brands.

Who will be the next retailer partnering up with domestic shipping companies? For more industry-centric news, check out our blog.


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